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Customer Service Representative

Location : Roseville, CA
Job Type : Temp/Contract
Hours : Full Time
Required Years of Experience : 2+
Required Education : High School Diploma
Travel : No
Relocation : No

Job Description :

In need for 10 Candidates Customer Service/Call Center Professionals - Bilingual preferred!

  • Experience in call center or equivalent customer service setting as typically acquired in 0-2 or more years, preferably in a service delivery environment strongly desired

  • Experience in Human Resources, Payroll, Accounts Payable, Supply Chain, and/or Revenue Cycle preferred

  • Experience in the healthcare industry preferred

  • Experience in shared services/internal service delivery role preferred

  • Experience with Microsoft Office - Word, Excel, PowerPoint desired Knowledge

  • Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing

  • Knowledge of customer relationship management (CRM) tools and related analytics desired

  • Knowledge of shared services enabling technologies (e.g. Lawson, Hyland OCR, Kronos) desired

  • Knowledge of Health policies, practices and procedures a plus

  • Familiarity with performance metrics and ability to meet identified targets a plus Skills

  • Strong customer service skills and professional demeanor

  • Fluency in both English and a minimum of one other language is desired for this role to allow Health to better serve the community and patient population

  • Ability to learn new functional processes

  • Ability to process requests quickly, accurately, and consistently with general supervision

Required Qualifications :

  • Ability to learn and use various Contact Center enabling technologies

  • Ability to asses problems and resolve or escalate to appropriate team to resolve for the audience

  • Strong verbal and written communication skills

  • Strong interpersonal skills with the ability to work with and collaborate across shared services as needed

  • Strong organization and multitasking skills

  • Strong time management skills and ability to manage individual assignments

  • Strong attention to detail

  • Requires the ability to work with and maintain confidential information

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