Customer Service Representative
Location : Rio Rancho, NM
Job Type : Temp/Contract
Hours : Full Time
Travel : No
Relocation : No
Job Description :
- The candidates provide customer solutions by providing seamless delivery of service, and/or fulfillment requests by answering calls, text messages or emails in a contact center environment.
- Requires knowledge of multiple products and ability to deepen or retain relationships through service.
- Performs routine account-related transactions.
- Involves referring customers to the appropriate line of business for products not supported.
- May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request.
- May handle escalated issues by successfully navigating the organization to resolve customer requests.
- Routes, maintains and tracks outstanding servicing requests and provides thorough follow up.
- Accountable for the successful resolution of all customer requests.
- Typically requires 1-2 years of experience.
- NO TIME OFF WITHIN THE FIRST 90 DAYS
Pay rate: $17 an hour
Required Qualifications :