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Customer Service Representative

Location : Rio Rancho, NM
Job Type : Temp/Contract
Hours : Full Time
Travel : No
Relocation : No

Job Description :


Job description:



  • The candidates provide customer solutions by providing seamless delivery of service, and/or fulfillment requests by answering calls, text messages or emails in a contact center environment.

  • Requires knowledge of multiple products and ability to deepen or retain relationships through service.

  • Performs routine account-related transactions.

  • Involves referring customers to the appropriate line of business for products not supported.

  • May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request.

  • May handle escalated issues by successfully navigating the organization to resolve customer requests.

  • Routes, maintains and tracks outstanding servicing requests and provides thorough follow up.

  • Accountable for the successful resolution of all customer requests.

  • Typically requires 1-2 years of experience.

  • NO TIME OFF WITHIN THE FIRST 90 DAYS


Pay rate: $17 an hour


Required Qualifications :
 
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