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Customer Service Representative

Location : Pennington, NJ
Job Type : Temp/Contract
Hours : Full Time
Travel : No
Relocation : No

Job Description :

  • Accountable for the successful resolution of all customer requests through seamless delivery of service and/or fulfillment requests by answering calls in a contact center environment. 

  • This is an inbound contact center role that requires sitting and taking calls for the entire shift, with structured breaks. 

  • Will handle routine account related transactions while delivering a great client experience. 

  • Works in a fast paced environment that requires accuracy, use of logic skills while multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner. 

  • May be required to provide professional written responses using proper spelling and grammar. 

  • Requires knowledge of multiple Bank products.

  • Involves referring customers to the appropriate line of business for products not supported, through a variety of communications channels. 

  • Must successfully navigate the organization to resolve customer requests. 

  • Ensures all actions are resolved in compliance with industry regulations and bank procedures, integrity levels of the departments system and financial controls. 

  • Will be required to meet and/or exceed minimum performance standards across multiple operational thresholds. 

  • Will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy. 

  • Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule. 

  • Communicates effectively and confidently with all clients to make their financial lives better. Has the ability to engage with clients – begin a conversation, anticipate questions, actively share information using plain language, build rapport and handle objections. 

Required Qualifications :

  • Has at least an intermediate level of proficiency with computers and current technology. 

  • 1+ year of experience in the banking/financial industry. 

  • 1+ year of experience working in a client service call center. 

  • Has 1+ year of customer/client service experience, including experience handling difficult client situations.

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