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Customer Service Representative

Location : Pennington, NJ
Job Type : Temp/Contract
Hours : Full Time
Travel : No
Relocation : No

Job Description :
The Associates are required to solve problems and investigate/resolve a wide variety of issues and requests include gathering additional information , setting expectations and working with other support organizations to fulfill the request. Adheres to establish service level agreements. May handle escalated issues by successfully navigating the organization to resolve customer requests. Is accountable for the successful resolution of all customer requests. After the required training curriculum is successfully completed and a passing grade on both of the practical and written assessments is achieved, the Associate will assume the Client Solutions position servicing inbound client contacts. 

The incumbent must consistently demonstrate excellent verbal and written skills and exhibit a strong commitment to customer satisfaction and service ownership via observable call management behaviors. Client Solutions Associates must also demonstrate a cooperative and professional work ethic while achieving the required call center metrics (example: duration, adherence, service levels, client satisfaction) that are utilized to evaluate their performance. 
Required Qualifications :

  • Professional Demeanor: Demonstrating patience, composure, and client service attitude. 

  • Service Adeptness: Comprehend and empathize with client needs, devote time and effort to satisfy the client’s requests. 

  • Problem Solving and Decision Making Skills: Use good research and problem solving skills; know where to go to resolve problems. 

  • Initiative: Demonstrate a “self-starter” behavior and a willingness to help others. 

  • Communication Skills: Communicate effectively both written and verbal, tailor communications to audience, actively listen and follow-up with questions and updates to involved parties 

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