Customer Service Representative
Consumer Vehicle Collections
Training Hours: M - F 8am - 5pm EST (TBD)
Shift Hours: This will be a pm shift, 11:30-8:30pm Mon- Thurs, 11-8 Fri and every other Sat.
Training will be 8-5 Mon-Fri for the classroom then OJT will be their regular schedule.
*MUST BE FLEXIBLE FOR ALL SHIFTS*
The Collector works in the Collections and Recovery Operations environment and has more advanced experience with multiple products and stages of delinquency, including recovery. This role can work in any stage of delinquency and it can work in multiple stages of delinquency or across multiple product types. They work in environments requiring advanced collections and recovery problem solving, negotiations, and coaching skills. They conduct special research and other project assignments as needed. Primary responsibilities are collections, customer service, and other loss mitigation and recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or auto-dialer. The Collector has greater coaching experience as well as greater administrative responsibilities and account maintenance responsibilities. They understand regulatory and compliance requirements that apply to Collections and are able to work within these guidelines.