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Call Center Representative

Location : Hunt Valley, MD
Job Type : Temp/Contract
Hours : Full Time
Travel : No
Relocation : No

Job Description :


  • Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type.

  • Complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity.

  • May perform back office functions related to research and resolution of fraudulent activity and service support.

  • Assesses the level of risk and makes decisions which directly impact the customer experience and risk

  • Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution


 


Schedule: *All resources must be able to work all shifts below*
Mon, Tues, Wed, Thur, Sun 1:30pm - 10pm
Tues, Wed, Thur, Fri, Sat 1:30pm - 10pm


Required Qualifications :


  • Customer service experience, demonstrated commitment to providing quality customer service.

  • Proven history of dependability

  • Proficient with computers. Ability to navigate multiple computer systems while interacting with the customer.

  • Ability to work in a fast paced call center environment, balancing the need to support the inbound call center while meeting production and quality goals such as Average Handle Time, Availability, Quality, etc.


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