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Bilingual Customer Service Representative

Location : Brea, CA
Job Type : Temp/Contract
Hours : Full Time
Travel : No
Relocation : No

Job Description :

Candidates must be able to read, write,speak in Spanish - 2+ years in a bilingual call center - Native Speaker with Spanish Preferred!



  • Acts as first point of contact for incoming customer inquiries and requests by email, phone, and web portal channels

  • Records, edits, and tracks all customer interactions through customer relationship management tools

  • Prioritizes service requests and re-assigns or escalates appropriately

  • Identifies, interprets, analyzes, and researches issues and seeks resolution to meet customer expectations and within defined service level agreements

  • Utilizes existing knowledge, internal training, and system resources to provide support for internal and external customers; suggests updates and additions based on incoming inquiries and requests

  • Complies with Contact Center policies, practices and procedures


 


Required Qualifications :

 



  • Experience in call center or equivalent customer service setting as typically acquired in 2+ or more years, preferably in a service delivery environment strongly desired

  • Experience in shared services/internal service delivery role preferred

  • Experience with Microsoft Office - Word, Excel, PowerPoint desired


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