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Bilingual Call Center Representative

Location : Alpharetta, GA
Job Type : Temp/Contract
Hours : Full Time
Travel : No
Relocation : No

Job Description :

POSITION SUMMARY: Initiating and processing Debt Cancellation Benefit Programs for major clients.




ESSENTIAL DUTIES:



  • Benefits Call Center Representative will initiate benefits requests.

  • Calculate reimbursement for program fees at the appropriately demonstrated assigned authority level.

  • Acts as a Liaison between the Business/Resolution Analyst and customers.

  • Reviews and analyze what if any documentation is need to process benefits.

  • Receives moderate amount of in-bound calls.

  • Evaluates and answers customer inquiries of a moderately complex nature.

  • Processes benefits (claims) transactions while accessing multiple systems.

  • Tasks require some judgment and critical thinking skills.

  • Maintain details of customer’s inquiries and/or complaints and the actions taken to resolve their issues.


 


Required Qualifications :

REQUIRED SKILLS AND EXPERIENCE:



  • Strong communication skills.

  • Ability to multi-task and manage time effectively.

  • Writes clearly, concisely and effectively.

  • Proficient in Microsoft Office Suite.

  • Committed to providing superior customer service.

  • Ability to work independently.


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